My Kindle Touch died this weekend with no hope of recovery. I was very upset by this because it was a birthday present from Dave last November, so it isn't really old enough to bite the dust, but it did. I spent 40 minutes online with the support folks yesterday and they couldn't figure out why it wasn't working. So, they wonderful people at Amazon are replacing my Kindle...FOR FREE! I was shocked! All I had to do was ship the broken one back to them via UPS and they even paid for that! They now have a customer for life and I can't wait for my replacement to arrive because I use my Kindle all the time. Thankfully, my older version still works because I was in the middle of a book when it decided to die.